A sleek luxury apartment key card resting on a polished dark marble reception counter with soft warm morning light

Milestone Boutique Aparthotels

Terms & Conditions

Thank you for choosing to stay at Milestone Boutique Aparthotels Ltd, located at plot 325 Adeyemo Akapo Street, Omole Estate Phase 1, Ikeja, Lagos. By booking an apartment or using our services, you have agreed to abide by the following terms and conditions. Please read them carefully.

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Policy 02

Policy 03

Payment

Cancellations and Amendments

Your Apartment

Cancellation or changes to your booking should be emailed to: reservation@mbalagos.com or communicated by telephone +234 (0) 9131318209. We are not obliged to agree to the requested amendment or cancellation and charges may apply. There is no charges if you have booked a flexible rate and are within the below parameters:

* 1 – 6 nights, a cancellation may be made up to 48 hours prior to arrival.

7– 28 nights, 7 days’ notice of cancellation will be required.
29+ nights, 21 days’ notice of cancellation will be required.

If you fail to arrive or fail to notify us of any changes to your arrival date, we will treat this as a “no show” and the full amount will be charged as a non-refundable booking. If you cancel or amend your booking within the above notice periods, you will be charged for any days that fall outside of the 7, 14 or 21 days. Please note that this policy does not apply to our Non-Refundable or Discount rate which cannot be cancelled, amended or transferred.

Bookings will be subject to a security deposit of ₦50,000 when staying in a Studio or a One Bedroom Apartment. A ₦100,000 deposit is required when booking a Two Bedroom Apartment.

The deposit will be released upon departure minus any incidental damages or unpaid charges. Please note that it can take up to 2 working days for the security deposit to be credited following departure. You will be notified by email of any additional charges. Please note, all our apartments are strictly non-smoking and full security deposit will be retained for smoking within any of our apartments; additional fees will be charged for any damages in addition to the smoking fee.

All our apartments are fully furnished and kitchens are fully equipped with appliances and kitchen utensils. We ask that you do not remove any of the items provided from the apartment. Food and drink are not provided as part of your stay unless otherwise stated however we do provide toiletries. Bed linen, towels, TV and WiFi are all included in your stay. We have a guest service team on-site to make sure your stay is as comfortable and enjoyable as possible.

Arrival and Departure

Security Deposit/ Caution Fee

Flexible / Early Booker Rate
Payment is due within 72 hours before arrival by Bank Transfer or Payment on site.

Non- Refundable Rate
Payment is due at the time of booking. Non-refundable bookings cannot be cancelled, amended or transferred.

Long Stay
The first weekly or monthly payment is due at least 7 days before arrival and each subsequent payment will be required at least 7 days before the next period commences.

We will need to see proof of identity (any government issued ID) and payment method at check-in

Bookings made with booking agents and third-party websites will be subject to their own terms and conditions and cancellation policies. Please make sure you read their terms before booking, as you will need to deal directly with them should you need to cancel or make a change to your booking, Milestone Boutique Aparthotels are not responsible for these terms.

Your apartment will be available from 2pm on your arrival date. Reception is open 24 hours a day. Departure time is before 12pm on your departure date. Should you wish to arrive before 2pm or depart after 12pm then please request early arrival or late check out at reception, they will do their best to accommodate you (unfortunately no guarantees can be made until the day of arrival or departure and additional fees may apply).

Third party website and online bookings

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Policy 05

Policy 06

Facilities and Services

Behaviour and Access

Restrictions

All utility costs are included in your rate. Utilities are provided to Milestone Boutique Aparthotels by third parties; therefore, we cannot be held responsible or liable for problems beyond our control relating to supply of these utilities.

Any issues relating to the condition of the accommodation must be relayed to Milestone Boutique Aparthotels within an hour of arrival, otherwise you will be held responsible for any damages noted at check out.

We supply complimentary WiFi to all apartments; you are required to use a reasonable share of our bandwidth. Over use of streaming reduces the quality and speed of the WiFi to other guests. We will restrict usage to any guests who abuses the WiFi.

You must be at least 18 years old to stay at any of our facility, anyone under 18 must be accompanied by an adult; We have the right to request proof of ID and to refuse entry.

Our apartments have a maximum occupancy of 2 people in a studio, one bedroom or 4 people in a two-bedroom apartment.

We have a zero-tolerance policy towards behaviour that is threatening, abusive or disruptive to our teams or guests, or damaging to our property.

Visitors Policy

Depending on your apartment, we may be able to offer an additional bed for your stay. All requests must be submitted and confirmed by our reservations team before you arrive and are subject to availability and an additional cost.

Pets are not permitted at any of other apartments ..

Pets

Extra Beds

Visitors must be registered at the front desk and leave by 10:00 PM.

Unregistered overnight guests are not permitted without prior approval and additional charges may apply.

When checking out, please remember to take all your belongings with you. We do keep lost property for up to 10 days, so should you forget anything please get in touch with us at: reservation@mbalagos.com . Any perishable goods will be disposed of once you’ve left.

Baggage

Items can be left with the reception team on the day of arrival or departure at any time of the day. If the luggage hasn’t been claimed within 24 hours, it will be treated as lost property. For any baggage to be checked in, we will give you a baggage identification tag for each piece of your checked-in luggage. Milestone Boutique Aparthotels will not store food or other perishable items. All luggage is left at the owner’s risk; We do not check the contents of the luggage. Milestone Boutique Aparthotels has no liability for any damage caused to any property or for the loss of any contents of your baggage when it is stored with us. We return checked luggage to the bearer of the baggage receipt only.

Property Care & Conduct

Force Majeure

Notwithstanding any of the terms Milestone Boutique Aparthotels cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or the supplier is unable to perform the contractual obligations as a result of events of force majeure. For the purpose of these terms and conditions, force majeure means any event which could not have been reasonably foreseen or the consequences could not have been reasonably avoided by the supplier or the third-party providers of the relevant provisions in question even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions and all similar events outside the suppliers’ or the third parties control.

Lost Property

Guests assume full financial liability for physical damages, missing equipment, or deep restoration fees resulting from unauthorized conduct or smoking.

Quiet Hours & Respect

To guarantee rest for all residents, quiet hours are observed daily from 22:00 until 07:00 across all floor wings.

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Feedback & Complaints

At Milestone Boutique Aparthotels, we are committed to delivering exceptional service and addressing any concerns promptly and fairly. If you wish to make a complaint, please email management@mbalagos.com with full details of the issue, including your booking information and any supporting information that may help us investigate. Once received, your complaint will be carefully reviewed by our management team and we will aim to provide a response within five business days. We value your feedback and aim to resolve all matters as efficiently and professionally as possible.

Contact Management

Questions Regarding Stay Policies?

Our front office team is ready to clarify any reservation terms prior to your arrival.

COMFORT, PRIVACY, QUIET SLEEP

Quick Links

📧 info@mbalagos.com

☎️ +234 (0) 9131318209

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