Milestone Boutique Apartments

Booking Terms & Policy

All accommodation rates quoted (unless otherwise stated) include VAT at the current rate, and service. We ask that all reservations are confirmed with a bank transfer or a credit/debit card payment.

Essential guidelines governing your reservation, payment schedules, and cancellation entitlements.

Check-In & Departure

Booking Confirmation

Deposit & Payment

Standard Check-In: 3:00 PM
Standard Check-Out: 12:00 PM

Early check-in and late check-out are subject to availability and additional charges may apply.

Guests who remain in the apartment beyond the agreed check-out time without approval may incur additional charges.

A reservation is considered confirmed only after the required payment has been received and acknowledged by Milestone Boutique Aparthotels Ltd.

Guests will receive a booking confirmation containing the apartment type, dates of stay, number of guests, total booking amount and check-in information.

₦50,000 for Studio and ₦100,000 for 1/2 bedroom's apartment deposit required before or at check-in.

The deposit covers potential:

Damage to furniture, appliances or property
Missing items
Excessive cleaning
Breach of house rules
Other reasonable costs arising from the guest's stay

Subject to inspection of the apartment, the refundable deposit will normally be returned within 1 business day after check-out.

Where damages exceed the security deposit, the guest remains responsible for the additional cost.

Security / Caution Deposit

For direct bookings:

A 50% deposit is required to secure a reservation made in advance.
The remaining 50% balance must be paid before or at check-in.
Bookings made within 48 hours of check-in require full payment to secure the reservation.
All payments should be made through the official payment details provided by Milestone Boutique Aparthotels.
Rates are quoted in Nigerian Naira (₦) unless otherwise stated.

For bookings made through third-party platforms such as Airbnb or Booking.com, the payment and cancellation terms of the relevant platform may apply.

Group Bookings

Cancellation Policy

Our Here for Christmas and Here for New Years Package Policies:

Flexible Rates
This booking may be cancelled prior to 48 hours prior to check-in without charge. In the event of a late cancellation or non-arrival, one night’s apartment rate will be charged.

Non-Refundable Rates
This booking offer a discount on the Flexible Rate and cannot be changed, transferred, or refunded at any time.

Smoking is not permitted inside Apartment. Violation may result in a cleaning fee. Smoking is allowed on Balcony and patio only.

For direct bookings only:

Guarantee Policy
A 50% non-refundable deposit is required at the time of booking with full pre-payment required by 1st December. Any bookings cancelled before this date will result in the initial deposit being retained.

Cancellation Policy
Reservations cancelled after 1st December will be charged the full 100% of the stay unless the apartment is resold for the same value. If you do not arrive at the hotel 100% of the full stay is retained.

ID Requirement

All guests must present a valid government-issued ID (e.g., National ID, International Passport, Driver’s License) at check-in for security and verification purposes.

Please note that bookings of three or more apartments, whether booked together or separately, are classified as a Group and are subject to our Group Terms & Conditions of business, which differ from our publicly available terms. Please contact our reservations team for further details.

Non-Smoking Policy

Children under 10 years stay free when using existing bedding.

Extra beds or baby cots may be available upon request at an additional charge.

Guest Responsibility

Guests are responsible for any loss or damage to hotel property caused during their stay. The hotel reserves the right to charge for repair or replacement.